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MEMBER PORTAL
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Welcome to the Pharmacy Direct Member Portal

The Member Portal section will allow you to upload prescriptions, pay your Pharmacy Direct account, change your delivery address or chat to one of our agents.

To continue to this section we require your Medical Aid member details which may include dependent details, delivery address and contact details.

If you consent to providing these details, please click on the continue button below.

Thank you.

Docotela

 

Health Awareness

Leukemia Awareness: Early Detection Saves Lives

Leukemia is one of the most common cancers affecting South Africans, yet many people delay seeking medical advice when early symptoms appear. Understanding the signs and acting quickly can significantly improve treatment outcomes.

1 in 10Cancer diagnoses in SA are blood cancers
70%+Survival rate with early detection
All agesLeukemia affects children and adults

Common early symptoms to watch for: persistent fatigue, unexplained bruising or bleeding, frequent infections, night sweats, bone or joint pain, and unintended weight loss. If you or a loved one experience any of these symptoms, consult a doctor without delay.

Regular health check-ups and blood tests are essential for early detection. If you need a prescription renewed for ongoing treatment or monitoring, or if you want to speak with a registered doctor about concerning symptoms, Pharmacy Direct and our partner Docotela can support you.

Need to consult a doctor about your health concerns?


Prescription renewal support hero banner
Prescription renewal support

Need help renewing your prescription?

If your prescription is expiring (or has expired), the best option is always to renew with your regular doctor. If you are unable to consult your doctor in time, we can offer an optional online doctor consultation through our partner service.

Docotela
Renew with your doctor card

Option 1: Renew with your doctor

Use this path if you already have, or can get, an updated prescription from your regular doctor.

  1. Get your updated prescription.
  2. Open the secure Member Portal upload page.
  3. Upload clear images or PDF pages.
Online doctor consultation card

Option 2: Online doctor consultation

If you cannot see your doctor in time, you may choose to consult a registered online doctor through our partner service Docotela. Your consultation may result in an electronic prescription being sent to Pharmacy Direct.

  1. Click "Consult an online doctor (optional)"
  2. Enter your ID number to find your profile
  3. Complete registration and book an appointment
Quick, simple, supported process
Prescription renewal process steps
Docotela operating times and contact details
Important: This online consultation option is voluntary and is provided to support continuity of care. Pharmacy Direct does not replace your treating doctor and does not promote switching doctors.
Need help? Call 086 002 7800. Prescription medication is dispensed only with a valid prescription.
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