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Welcome to the Pharmacy Direct Member Portal

The Member Portal section will allow you to upload prescriptions, pay your Pharmacy Direct account, change your delivery address or chat to one of our agents.

To continue to this section we require your Medical Aid member details which may include dependent details, delivery address and contact details.

If you consent to providing these details, please click on the continue button below.

Thank you.

Docotela

 

Prescription Renewal Support

Pharmacy Direct provides an optional gateway to online consultation when members cannot see their regular doctor in time. This service is framed for continuity of care and remains fully voluntary.

Docotela prescription renewal support

When to use this gateway

Use this option when your prescription has expired and you are unable to access your usual doctor before your next refill.

What members should expect

Online consultation is conducted by a registered practitioner. Any prescription outcome depends on clinical assessment.

Renew-first positioning

Continue recommending renewal with the treating doctor as the primary path, with online consultation shown as secondary support.

Support contact

For help with upload or consultation navigation, members can contact the Pharmacy Direct care team at 086 002 7800.

Prescription renewal support process
Docotela operating times and contact details
This option supports continuity of care and is not intended to replace a member's regular treating doctor.
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